Coronavirus: Service changes

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In  light of the current COVID-19 outbreak and in response to NHS guidelines on the prioritisation of health care services, we have made the difficult decision to suspend the majority of our face-to-face work for the time being. Contact with families will instead take place over the telephone, wherever possible. This page will continue to be updated with any changes to service provision as a result of the coronavirus pandemic.

We are also running a dedicated telephone advice and information service, and will continue to update our list of resources and useful links for families.


Changes to services


Community Paediatrics

Community Paediatrics Services in Bristol, North Somerset and South Gloucestershire are currently only accepting urgent GP referrals.


Health Visiting

With the support of risk assessments to protect you and families, we are pleased that we will be seeing new babies at 10-14 days in their own homes over the coming weeks.

Bristol services restart on 23 July, with South Gloucestershire and North Somerset to follow suit from 3 August. Other routine contacts in pregnancy and at 8 weeks old, as described in The Healthy Child Programme, will restart either face-to-face or by digital methods from 3 August too.

The two other routine contacts at 9-12 months and 2 years will stay by telephone or by video consultation throughout August, and will then be reviewed.


Family Nurse Partnership

The Family Nurse Partnership, which operates in Bristol only, is offering face-to-face visits for their teenage families.  For children in care across BNNSG, face-to-face contacts for children under 7 are also supported, again by a face-to-face statutory assessment.


Public health nursing in Bristol

In addition to the restoration of specific Health Visiting services listed above, we are also offering the following provision:

Taking place via telephone/virtually

Telephone interpretation available if required

  • Priority safeguarding work to continue virtually
  • New telephone support and advice line for Health Visiting, School Health Nursing, Safeguarding and Travelling Families
  • New infant feeding and perinatal health champions via Health Visiting Telephone Support Line available daily
Temporarily suspended
  • National Child Measurement Programme
  • Baby Hubs and clinics – if regular baby weighing is required, please discuss with a Health Visitor via the advice and support line
Other arrangements
  • Rapid access clinic open daily on weekdays for direct contact for families identified by Public Health Nursing and Community Paediatricians (well children)


Lifetime Service

Sirona care & health, Children’s Hospice South West and Jessie May are working together to meet the urgent and essential needs of the families that we care for through this challenging time. Our first priority is to ensure that children remain cared for and supported in the community wherever possible and appropriate. 


Speech and Language Therapy

Following guidance from central government, some of our regular clinical activities will be paused until further notice.  This includes:

  • Early Years Advice Drop ins
  • Training Sessions
  • Group therapy sessions and support groups
  • All school based activities

Occupational Therapy

Occupational therapy helpline for advice with sensory processing concerns -07971035385. Available on Thursday mornings. Please call between  8.30 and 9.30 to book a 30 minute slot for that morning.

Safeguarding Medical Assessments

Safeguarding medical assessments will continue to take place, but these will be carried out at Eastgate House rather than in Bristol Children’s Hospital.


Telephone advice and information service

From Monday 23 March, we will be running a dedicated telephone advice and information service for families currently receiving care from Community Children’s Health Partnership (CCHP) teams.

These phone lines will run until further notice, and will be staffed from 9am to 4pm, Monday to Friday (unless stated otherwise). For health information and advice about coronavirus, please go to the NHS 111 website in the first instance.


ASD Hub Team 


Bristol and South Gloucestershire

0300 125 6207

0300 125 6206

Health Visiting



South - 0300 125 6264

North - 0300 125 6278

East and Central - 0300 125 6274

North Somerset

01934 533300

South Gloucestershire Cadbury Heath/Kingswood Team - 0300 124 5498 Yate/Emerson's Green Team - 0300 124 5862 Thornbury/Patchway/Filton - 0300 125 5970
Gypsy Traveller Health Visitor Bristol 07795646541
Occupational Therapy and Physiotherapy All areas

07917 393196

Safeguarding Teams Bristol  0300 124 5801
North Somerset  01275 885450
South Gloucestershire 0300 124 5934
School Health Nursing Bristol

0300 124 5816

North Somerset

    01934 419 339

    South Gloucestershire

    01454 862441

    Speech and Language Therapy Bristol and South Gloucestershire

    07825 016335
    9am - 12noon, Wednesdays ONLY



    Coronavirus: Service changes